NEED INFORMATION - READ OUR FAQ's

NEED INFORMATION

Frequently asked questions

Have questions about our products or services? Find answers to common questions below. If you need more help, feel free to contact us!

Ordering and payments

How do I place a wholesale order?

Resellers can contact us directly via email or phone (+31 85-401 4173) to place wholesale orders. Minimum order quantities may apply.

What are the payment terms for resellers?

We offer flexible payment options, including net 30 terms for approved resellers. Payment details will be provided during the ordering process.

Do you offer exclusive pricing or discounts for resellers?

Yes, resellers receive special wholesale pricing. Additional discounts may be available for bulk orders or long-term partnerships.

What is the MOQ for resellers?

We require a minimum order of EUR 1000,- per shipping. Please contact us for specific details.

Shipping and delivery

What is the delivery time for reseller orders?

We prioritize fast shipping. Orders placed on business days are typically shipped the same day. Expedited shipping options are also available for urgent needs.

What territories do you ship to?

We ship globally. However, some restrictions and product certifications may apply depending on the destination. Contact us for more information.

What are the shipping costs for wholesale orders?

Shipping costs depend on the order size, weight, and destination. Contact us for a detailed quote based on your order specifics.

How can I become an authorized reseller?

To become an authorized reseller, please contact us directly to discuss partnership opportunities and submit an application for approval.

Marketing support

Can I list your products on online marketplaces?

Yes! Resellers are permitted to list our products on approved online marketplaces. Contact us to discuss terms and guidelines.

How can I get marketing materials to promote your products?

We provide resellers with marketing resources such as product images, brochures, and promotional materials upon request.

Can I request product samples before placing a bulk order?

Yes, product samples are available upon request. Please reach out to our sales team for more information.

How can I access your product catalog?

Our product catalog is available upon request. You can download it here.

Technical support

What certifications do your products have?

Our products meet high-quality standards and are certified according to relevant industry regulations, including NEN14604, CE, and TÜV.

Can I customize or private label your products?

Yes, we offer customization and private labeling options for resellers with large order volumes. Contact us to discuss the possibilities.

What about warranties?

Yes, all our products come with a minimum 2,  5- or 10-year warranty, depending on the product type. Warranty details are included with each product.

What support is available for technical issues?

Our technical support team is available to assist resellers with any technical issues related to product setup, functionality, or troubleshooting.